Returns & Exchanges

At Santa Cruz, we stand by the quality of our high-performance gear and offer a 30-day return window for all unused products in their original packaging. Whether it's a sizing issue or a change of heart, we are committed to getting you the right equipment for your next adventure.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your gear in its original box, ensuring all tags are attached and the product is in new, sellable condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return shipment.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing