Frequently Asked Questions
Everything you need to know about your Santa Cruz gear and orders.
How do I determine the right frame size for my Santa Cruz bike?
We provide a comprehensive sizing chart on each product page. Generally, sizing is based on rider height, but if you are between sizes, we recommend sizing up for stability or sizing down for more technical maneuverability.
What is the standard shipping timeframe for complete bikes?
Complete bikes are professionally tuned and packed before shipping. Processing usually takes 3-5 business days, with transit times ranging from 5-10 business days depending on your location.
Do you offer a warranty on carbon fiber frames?
Yes, Santa Cruz offers a limited lifetime warranty on our carbon frames to the original owner against manufacturing defects. This also includes lifetime replacement for frame bearings.
What is your return policy for apparel and accessories?
Items can be returned within 30 days of purchase provided they are in new, unused condition with all original packaging and tags attached.
Can I finance my purchase?
We offer flexible payment options through partner services like Affirm and Klarna, allowing you to pay for your equipment in monthly installments at checkout.
How do I register my bike for the lifetime bearing replacement program?
You can register your new bike on our official website under the 'Support' section. You will need your serial number and a digital copy of your proof of purchase.